We process all refunds in 180 working day* period starting the refund request's following working day. Please note that the 180 working day* period is temporary and is due to COVID-19 related cancellations. It will be reverted back to 30 days at some point.
For example, if you requested the refund on 1st day of the month, we will pay it out no later than 180 working days starting the 2nd day of the month.
If we refund to a bank account, it may take several additional days for the amount to be credited to your bank account depending on your bank.
* Please note that the 180 working day period is an extension of our normal policy (10 working days). This is because we have an unprecedented amount of cancellations related to COVID-19 restrictions around the world.